Tracy, over at the Hayter House in Surrey, has been renovating in leaps and bounds. Following the completion of her energy audit, she embarked on finding a new furnace for her house. Below, Tracy explains the reasoning behind the choice she made and her experience in furnace shopping.

"I just bought a furnace today. I obtained 4 quotes - one for an American Standard, one for a Lennox, one for Carrier, and one for Trane. They all came in around the same price. 

In the end I purchased a Trane through Home Depot/CR Martin Heating. The salesperson, Sean, was courteous and helpful and answered all my questions without getting defensive, putting other companies down or making me feel stupid. He was very professional and CR Martin Heating has an excellent BBB rating... I have purchased one Trane XV95 TDH2B060A9V3V 95% efficient furnace. 

Aside from liking the company's history and that professionalism of the sales person, I chose Trane over the others because Home Depot offers 10 years Parts & Labour, and in addition to the prov/fed rebates I will also receive a Home Depot gift card in the amount of $400 and lets not forget the HRTC!  I have also taken advantage of the don't pay for six months promotion. 

So in the end money and company history were the driving forces behind this purchase. I have also been told that CR Martin takes away the old furnace (ok furnace but noisy, not very efficient, and 26 years old) and recycles it."